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FREQUENTLY ASKED QUESTIONS

Popular topics

  • Shipping

We ship Nationwide all over UK. 

TO ENSURE QUICK DELIVERY AND SAFETY, WE CURRENTLY USE ONLY DPD NEXT DAY.
Orders will now be dispatched every Tuesday and Thursday. We also do advance orders for any date.

 Standard Cut off times:
- Tuesday: on Saturday at 1pm (RECEIVE ON WEDNESDAY)
- Thursday: Tuesday at 3pm (RECEIVE ON FRIDAY)

With DPD, you receive a text and email update as well as a timeslot for your delivery.
If you would like a specific date and it's past our cut-off, message us. We will aim to accommodate you.

If you have any questions about your order please email us at info@veganiseitbakery.com

  • Returns and Refunds

We do not accept returns or exchanges, should you experience any problems regarding your order, please contact us and we will do our best to accommodate. Contact us at info@veganiseitbakery.com

  • Payments

You can select your preferred payment method at checkout.

  • We accept secure payments for all major card types. 

  • Order Placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". 

Our support team is always happy to guide you at any step!

  • COVID 19

What measures are Veganise it bakery taking to protect customers from Covid-19 ?

 

Specifically, in respect of the threat of COVID-19, additional measures implemented by Veganise it bakery currently include the following:

 

 All Veganise it bakery employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.

We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 14 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough

In addition, we are taking extra precautions on reducing any touch and transmission points throughout all Veganise it bakery premises and workplaces.

 

Covid-19 Delivery Measures ?

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In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

 

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority. There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

 

Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered. You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information. We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

 

What actions have you taken to protect your staff ?

 

The safety and wellbeing of both colleagues and customers is our absolute priority. Veganise it bakery has consistently taken early and swift actions to ensure this. This includes imposing a ban on both travel and external meetings across the entire workforce since mid-Jan this year. Veganise it bakery has also been at the forefront of implementing work from home policies, with 95% of our office-based colleagues working from home ahead of requests for people to work from home where at all possible.

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